Ditching Spreadsheets: A Retail Org's Volunteering Transformation
A 180-person retailer replaced a tangle of spreadsheets and email threads with a clean platform — and freed their CSR manager to focus on the programme, not the admin.
3 days/quarter → 1 hour
Admin time saved
Self-reported → verified
Data accuracy
Unknown → real time
Participation visibility
2 → 14
Charity partners tracked
The challenge
Their CSR manager was spending three full days every quarter pulling together participation data from department managers. Events were tracked in a shared spreadsheet, participation was self-reported, and data quality was poor.
The solution
With Kind Folk centralised all event management. Employees registered directly. Managers approved through the platform. Hours were verified automatically. The quarterly report became a one-click export.
The results
3 days/quarter → 1 hour
Admin time saved
Self-reported → verified
Data accuracy
Unknown → real time
Participation visibility
2 → 14
Charity partners tracked
“The platform removes a huge amount of admin for our CSR team. It lets us focus on the impact rather than chasing hours.”
Laura S.
Head of Social Impact — A national retail organisation
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